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1. I received a letter in the mail from Texas Power Switch, and it has the City logo on it. Is this a legitimate letter?
2. What do I do if I received a letter from Texas Power Switch that was addressed incorrectly?
3. Does it cost anything to sign up?
4. Am I obligated to the retail electricity provider that wins the bid switch if I sign up to participate?
5. If I decide to switch providers based on the winning bid, do I have to pay any contract cancellation fees?
6. Does the program cost the city anything?
7. Does the city receive any compensation?
8. Why did the City choose to participate in the program?
9. What is the difference between Oncor and my electricity service provider?