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1. Why did the City send out the Request for Confidentiality of Information Maintained by the City of Coppell Utility Department form?

The Request for Confidentiality of Information Maintained by the City of Coppell Utility Department form was sent to inform all Coppell utility customers concerning the release of information pursuant to the Public Information Act and provide our customers with a method for keeping their information confidential.

2. Does the City release the social security numbers of its utility customers?

No. While the Texas Public Information Act specifically allows Governmental Utilities to release addresses, telephone numbers, and account information, the state and federal laws specifically prohibit the release of anyone’s social security numbers. Completion of the Privacy form provides additional support to the City to withhold account information from public disclosures.

3. Do I have to pay a fee to keep my information confidential?

No, the City does not charge for this service and has no plans to charge for this service. In the event it was determined that there was a cost to provide this service, staff would be required to bring an agenda item to the Council for their consideration and approval. Again, this is a free service, and there is no plan to charge to keep your information confidential.

4. How do I elect to keep certain information confidential?

Please complete the Request for Confidentiality of Request form. If you encounter any issues, please contact Utility Billing at 972-304-3695.