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Most street lights are maintained by Oncor Electric. Please call 888-313-6862 or use the Oncor Streetlight website to report a problem with a street light. When reported online, a confirmation number is issued and you can leave your information for questions or be notified when the repair has been made.
The newer street lights along Sandy Lake Road, Denton Tap Road, and Freeport Parkway are maintained by the City of Coppell. Please call 972-462-5168 to report problems with these lights.
Some Home Owners Association (HOAs) maintain their own lamps within the neighborhood, usually at entrances to the subdivision. To contact the HOA and let them know of an issue, please see the Homeowner’s Association Contacts list. These are the HOAs that maintain their own street lamps:
Street lights are originally installed by developers of neighborhoods according to City standards that are dictated by our ordinances. In general, one street light should be installed at each street intersection and then additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart.
It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact, they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection.
If you believe that street lights are farther apart than 600 feet in your neighborhood, please call 972-462-5150 to see if an additional light can be installed. If the lights in your neighborhood do meet the City standards, the City will not install any additional lights. However, the Home Owners Association (HOA) can pay to have additional lights installed (provided they meet our minimum spacing standards and the HOA acquires consent from the adjacent residents). The cost of installing a street light is usually about $7,500 depending on the amount of boring that the power company would need to do. Also, in some cases, homeowners would need to dedicate a utility easement on their property.
You can report any issues that you may have by calling 972-304-3532 or by filling out the Non-Emergency Request for Service form online.
The roadway replacements are for complete replacements of large roadways in the City. Roadway Replacement includes a 5-year plan with the implementation of:
Please see our Planning for Projects and Services: Construction and Roadway Maintenance page on the City of Coppell website.
There are two contractors that work with us here in the City on street, alley, and sidewalk repairs. Their areas are split down Denton Tap: one of them takes the Eastside and the other takes the Westside. The areas are also subdivided into quadrants and can be seen on the Alley, Sidewalk, and Street Repair map.
The contractors receive a list of all the work in the quadrant they are currently working in. They decide, based on budget and severity, what items within that quadrant need to be taken care of. When the quadrant is finished, they move onto the next one, and so on and so forth. They do this until they run out of funds for that fiscal year.
Depending on where your location is and where the contractors are working, it may take up to a year or more for the repair to be completed, based on the fiscal cycle.
The portion of the sidewalk running parallel to your house is maintained by the City. The portion from your front step to the City sidewalk is the homeowner’s responsibility. It is important that a resident call the City at 972-304-3532 to have any portion or all of their sidewalk, curb, street, or alley evaluated when concerns arise. The City does not have the manpower to walk the neighborhoods to look for issues. You can also report any issues that you may have by filling out the Non-Emergency Request for Service form online.
If you have any issues with your landscaping or irrigation after the work is all completed, please email Frank Garza or call directly at 972-462-5166.
The City of Coppell is responsible for the maintenance and repairs of the alley behind your home. You can report any issues that you may have by calling 972-304-3532 or by filling out the Non-Emergency Request for Service form online.