Technicians from the Utility Operations Division can turn your water meter off for you to make repairs on your private water line. Call 972-462-5150 Monday through Friday between the hours of 7 am and 4:30 pm for this service. After repairs are completed, you can arrange to have Utility Operations personnel turn your water meter back on by calling the same number.
After normal business hours, on weekends and holidays, for emergency situations call 972-462-5150 and the phone system will immediately page the on-call technician. The technician should return your call within 15 minutes to get the necessary information regarding the problem. You will be asked to leave your name and phone number so the technician can return your call. You may also call Non-emergency Dispatch at 469-289-3270.