Why did the City change its utility billing system?

The City is converting to Munis Utility Billing, which is more sophisticated and configurable, reliable and automated, and will streamline some aspects of the utility payment process. The new system will also offer numerous benefits to customers, including increased data security, the ability to maintain account information and preferences, and enhanced customer service.

This project is part of a multi-year, multi-phase undertaking that will allow the City to operate and serve residents more efficiently. Discovery for this technological solution began in 2016, and the vendor, Tyler Technologies, was approved by City Council in 2017.

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1. Where do I find my Account Number and Customer ID to link my utility billing account to the CSS portal?
2. Do I need to register for an account if I don’t pay my bill online?
3. If I am currently registered for bank draft, do I need to register for the new portal?
4. I want to sign up for bank draft. Do I need to register on the new portal?
5. Why did the City change its utility billing system?
6. Can I pay my water bill another way?
7. Why is the total gallons consumed listed on my water bill different from the total gallons consumed according to the Get to Know Your H2O portal?
8. How to I register for an account on the CSS portal?
9. Why doesn’t the Profile Section within the Welcome page have any of my information in it?
10. Why is it that when I select Email Announcements, there is nothing further to select or read?
11. I’m already signed up for bank draft. Will I be eligible for the $5 credit for signing up for EFT payments?
12. How do I access the CSS portal?
13. I did not receive confirmation email after registration. What do I do?
14. I reset my password using the Forgot My Password option, but I am unable to login with the new password.