The City is converting to Munis Utility Billing, which is more sophisticated and configurable, reliable and automated, and will streamline some aspects of the utility payment process. The new system will also offer numerous benefits to customers, including increased data security, the ability to maintain account information and preferences, and enhanced customer service.
This project is part of a multi-year, multi-phase undertaking that will allow the City to operate and serve residents more efficiently. Discovery for this technological solution began in 2016, and the vendor, Tyler Technologies, was approved by City Council in 2017.