A meter key is the key that helps to open your meter can in order to access your water meter. They can be purchased at most hardware stores. In an emergency, you can use a meter key to open your meter lid and turn off the water to your home, but please always call Public Works Operations to let us know at 972-462-5150.
Customers are welcome to stop by Town Center at 255 Parkway Boulevard during normal business hours to view a display water meter, box, and lid, and request a demonstration of how to use the key.
Please note, the meter box lid has a wire that connects the transformer mounted in the lid to the meter. It is important to be careful when removing the lid so the wire does not get disconnected.