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The original item was published from 9/6/2022 11:55:00 AM to 9/10/2022 12:00:05 AM.

News Flash

City of Coppell Newsroom

Posted on: August 15, 2022

[ARCHIVED] Take the Citizen Satisfaction Survey and Provide Feedback!

Illustration of hands holding a cell phone giving 'stars' to rate various lines

The City of Coppell is requesting resident feedback! The City has released a Citizen Satisfaction Survey – which can be found at – to encourage residents to provide feedback on how the City is doing. The survey is intended to help City leadership better understand the community’s needs, priorities, and concerns. The survey will be open from August 15 to September 9, 2022. 

“This is an opportunity for all of our residents to share their thoughts on the services we provide and let us know if there are areas that need improvement or need to be prioritized,” said Deputy City Manager Vicki Chiavetta. “We want to make sure that everyone has a chance to be heard.”

The City of Coppell has conducted satisfaction surveys every couple of years since 1994. This year, City leadership contracted with OnPointe Insights to provide a statistically accurate survey for the City. The survey was designed to be quicker, easier, and more convenient for residents to take than previous surveys, and participants are able to complete the survey from a laptop, tablet, or mobile device. It is expected that the survey will take between 8-12 minutes to finish. 

“We wanted to ensure that the survey was as easy to complete as possible,” continued Chiavetta. “The survey is relatively quick, and you can even use the microphone on your mobile phone to record any written responses to save you the trouble of typing your response out.”

The survey can be accessed by visiting, or you can easily scan one of the many QR codes available in various City facilities and on City platforms. 

Whether you’ve called Coppell home for ten months or ten years, your opinion is crucial in making sure the City continues to provide the best service to residents, so we encourage all residents to take the Citizen Satisfaction Survey at

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