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The original item was published from 3/18/2021 2:50:00 PM to 3/20/2021 12:00:03 AM.

News Flash

City of Coppell Newsroom

Posted on: March 9, 2021

[ARCHIVED] City Adjusts Facility Operations to Comply with State Requirements

Teens posing outside with protective face masks

Update: March 17, 2021

Masks required in all City of Coppell facilities beginning Friday, March 19. After discussion at a Special Called City Council Meeting on Tuesday, March 16, the Coppell City Council mandated that masks be worn by all visitors to all indoor City of Coppell facilities, effective Friday, March 19. Learn more...

City Adjusts Facility Operations to Comply with State Requirements

Per Governor Abbott's GA-34 (PDF), the City of Coppell has announced changes to operating hours and procedures at various city facilities.

The health and safety of the community and staff remains the City’s highest priority. Residents are strongly encouraged to follow CDC recommendations, including wearing a mask in public spaces, keeping a six-foot distance from others, and washing hands regularly. 

City services are available remotely, and multiple options are available for residents to contact the City of Coppell.  

Protective Measures Taken at City Facilities 

Stringent cleaning procedures remain in place at city facilities, and many facilities have been retrofitted with protective barriers to decrease direct contact. Floor markers have been placed at many facilities to encourage social distancing. Further, the City has invested in UV air purification technology.

All City staff will continue to wear a mask, and masks are available for visitors to facilities who wish to use one.  

Changes to Operating Hours and Procedures

Please note, these hours and procedures are subject to change as circumstances warrant.  


Beginning April 5, The CORE will increase hours of operation to:

  • Monday-Friday: 5 am – 8 pm
  • Saturday: 8 am – 5 pm
  • Closed Sunday

The fitness center and lap lanes in the indoor pool remain open. The CORE continues to offer virtual and modified in-person programming. All other amenities remain unavailable until further notice. 

Coppell Senior and Community Center

The Coppell Senior and Community Center will reopen to the public for class registration and new membership signups ONLY beginning on April 19. The Center will be open weekdays from 9 am – 5 pm.

Expired Senior and Community Center membership subscriptions will be automatically renewed at no cost to the member.  

Beginning May 3, the Senior and Community Center will open to members from 9 am – 5 pm on weekdays for in-person programs, classes and fitness center use. The Center will also continue to offer virtual programs.

Parks and Recreation Facility Rentals

Pavilion rental applications will be accepted beginning on March 19. The first available rental date will be March 27. 

Beginning on May 3, the Senior and Community Center will accept rental applications.  

Coppell Arts Center

The Coppell Arts Center remains open for exhibits and performances. Stringent cleaning practices remain in place, and seating in the performance spaces has been arranged to promote social distancing between parties. 

Rolling Oaks Memorial Center 

Services and meeting with families continue. The columbarium remains open during normal operating hours for family visitation. 

Parks and Green Spaces 

Coppell parks and green spaces are open, including basketball courts, sand volleyball courts, and green spaces. Please use all park amenities with caution, follow the CDC health and safety guidelines and be respectful of other park users. 

All public restroom facilities and playgrounds in Coppell parks are open.

Wagon Wheel Tennis Center 

Wagon Wheel Tennis Center remains open with no change to current operations.

Biodiversity Education Center

The Biodiversity Education Center remains open with no change to current operations. Modified in-person programs continue to be offered. 

Cozby Library and Community Commons

Beginning Monday, March 8, the Cozby Library and Community Commons’ hours of operation changed to better serve customers while encouraging the safety of staff and patrons: 

  • Tuesday-Friday: 10 am – 6 pm
  • Saturday: 10 am – 5 pm
  • Closed Sunday and Monday

Appointments are no longer necessary for browsing, computer use, or study table use. 

Study Rooms, Meeting Rooms, the Teen Zone, The Quiet Reading Room, and the Toddler Play Area remain closed until further notice. Library staff is working to safely reopen these spaces in the near future. 

Curbside Service remains available for those that wish to limit contact. Curbside appointments can be made at

Water Bills

The Utility Billing window at Town Center will be open to the public Monday-Friday, 8 am – 5 pm beginning on Wednesday, March 10. Options are available to pay your bill without coming to Town Center: 

  • Residents can pay utility bills online.
  • Residents can sign up for bank drafts (PDF).
  • Residents can mail payments to City of Coppell, P.O. Box 9478, Coppell, Texas 75019.
  • Residents can drop payment off in the secure drop box outside of Town Center. The drop box is located next to the book drop in Town Center’s north parking lot. 

Open Records Requests

Open Records Requests may be filed in person during normal business hours, Monday-Friday, 8 am – 5 pm. The City Secretary’s Office encourages you to file requests electronically.

Public Meetings

Public meetings, including meetings of the Coppell City Council and the Planning and Zoning Commission, will continue as scheduled. Those wishing to attend or speak at public meetings in person may do so beginning March 23. Social distancing measures will be in place, and residents wishing to have a comment read into the record may continue to do so virtually. 

You don’t have to come to Town Center to stay up to date with your local government! Residents are encouraged to live stream the meetings or view the recording at their leisure.

Town Center Annex, 265 E. Parkway Boulevard 

The Town Center Annex building, 265 E Parkway, is open residents and contractors in need of assistance. Residents and contractors are encouraged to use virtual services. 

Coppell Municipal Court

Sessions of the Coppell Municipal Court will continue to be held virtually until further notice. Court staff and Judges are working to update procedures based on the Texas Supreme Court’s Emergency Order 36 (PDF) and Governor Abbott’s GA-34. 

Beginning Monday, March 22, the Municipal Court window will be open at the following times:

  • Monday - Thursday
    • 8 am - noon, 1 pm - 4:30 pm
    • Closed noon - 1 pm
  • Friday
    • 8 am - 2:30 pm

You don’t have to come to the Justice Center to make a payment. The Court has the following payment options available:

  • Payments can be made online
  • Mail your payment or correspondence to the Coppell Municipal Court at:
    130 Town Center Boulevard
    Coppell, TX 75019
  • Pay by phone by calling 877-267-9107 (automated system) or 800-444-1187 (live operator)
  • Secure drop box: Deposit payments or correspondence to the Court in the drop box located to the left as you enter through the Justice Center main entrance

Police Department Records Window

If you have an emergency, call 911. 

Beginning Monday, March 22, the Police Records window will be open at the following times:

  • Monday - Thursday
    • 8 am - 4:30 pm
  • Friday
    • 8 am - 2:30 pm

Service & Report Requests

Requests for Accident Reports, Solicitor Permits, Vacation House Watch, can be requested on the Police Department Services & Programs page.

Police Reports & Arrest Records

If you need to make a police report, use the police weekend and after-hours button located to the right of the Police Records window. Requests for your own Arrest Records can be made remotely:

  • By emailing the Police Department.
  • Secure drop box: Deposit correspondence to the Justice Center. The drop box is located to the left as you enter through the main entrance at:
    130 Town Center Boulevard
    Coppell, TX 75019
  • Through the United States Postal Service. Mail your correspondence to the Coppell Justice Center at:
    130 Town Center Boulevard
    Coppell, TX 75019.

Receipts & Other Requests

Once the request has been processed, a receipt will be sent by the United States Postal Service or email. A valid email address and phone number must accompany any requests for verification purposes. 

Coppell Fire Stations

Beginning on Monday, March 22, the Coppell Fire Department will begin accepting requests for non-emergency activities, such as tours, special events, appearances, and training classes. Each request will be evaluated on an individual basis to determine if the request can be safely accommodated. To make a request to visit a Fire Station, facilitate a training class or to invite the Fire Department to your event, contact Fire Administration at 972-304-3512.

Life Safety Park

Life Safety Park remains open to the public for in-person programming. 

Classrooms and meeting spaces are available to rent. 

View the event calendar, register for programs and reserve a meeting space at

Coppell Animal Services

Coppell Animal Services is open by appointment for adoptions and pet registrations. Residents wanting to adopt or register their pet should call 972-304-3515 for more information. 

Visit for the latest information about facility operations and community impacts. For more information about COVID-19, precautionary actions you can take or what to do if you fall ill, visit

Frequently Asked Questions

Why is the City not requiring that masks be worn on city property?

Per Governor Abbott’s Executive Order GA-34, the City of Coppell is unable to enforce a mask requirement in its facilities. However, the City strongly encourages visitors to wear a mask and to be respectful of other patrons. All City of Coppell staff will continue to wear masks and masks will be available to anyone needing one. Stringent cleaning procedures and processes to encourage social distancing remain in place at city facilities. Many facilities have been retrofitted with protective barriers to decrease direct contact, and the City has invested in UV air purification technology. The City will continue to offer virtual and contactless programs, and many services are available online.

Why aren’t all facilities reopening March 10, 2021? / Why aren’t all suspended amenities (like rentals and access to meeting spaces) being offered again on March 10, 2021?

The health and safety of the community and staff remains the City’s highest priority. In some instances, the City is currently unable to clean all spaces to our high standards, and these spaces will remain closed until we can do so. In other instances, the City must reorganize staff schedules to accommodate changing hours and operations, and a grace period is needed for the City to schedule shifts and bring staff in to ensure that high quality services are offered.

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