Early this morning, June 28, the City of Coppell was made aware that the Village Parkway Pump Station had lost power.
The system’s main backup power source activated for several hours but eventually failed, which led to the interruption in the water supply. As a result, the City switched to a second backup power source. The City has confirmed that the second power source is running.
Oncor is onsite actively working to restore the power that feeds the system, and it is anticipated that power should be fully restored by the end of the day. Oncor has assured the City that power will be restored today.
Some residents may notice water returning to their homes. Others may not have any water running through their homes. At this time, it is advised that water only be used for emergency purposes until pressure is fully restored. Please be patient as getting each of the water pumps restored will take some time.
Please note that the BOIL WATER NOTICE is still in effect until further notice. As soon as water is safe for consumption, the City will lift the Boil Water Notice. Until that time, regardless of the availability of water in faucets, residents should continue to follow the mandate in the Boil Water Notice. The City will notify the community as soon as this advisory is lifted.
The City is utilizing all available resources to resolve this as quickly as possible. We highly appreciate the community’s patience through this stressful time.
For the most up-to-date information or updates, visit the City of Coppell website at coppelltx.gov. Residents can also receive updates on this incident directly to their phones by signing up for the City's emergency notification system at coppelltx.gov/notifycoppell.