The City of Coppell has partnered with Denton County's non-profit SPAN Transit, to provide shared transportation services, by appointment, for seniors age 60 and older and those who may have a mobility impairment. SPAN began accepting reservations for riders in June 2016. Transportation service is by appointment only and must be scheduled in advance. SPAN is not an emergency medical transportation service.
Purpose of SPAN
With DART and DCTA not an option, City staff began looking into potential transportation services that could meet the needs of the community. Metrocrest Services currently provides limited transportation to qualifying Coppell residents, however, an increase in demand could hamper their ability to continue to provide quality service.
To use SPAN Transit, passengers must first complete and submit a written application to SPAN. The application is available on the Span Transit or by calling the SPAN Dispatch Office at 940-382-1900.
Once the application is fully completed, the signed original should be dropped off, mailed, or faxed to:
Denton, TX 76201
Upon receipt of completed applications, please allow a maximum of 21 days to process applications. SPAN will begin processing properly completed applications immediately upon receipt. Only completed, signed applications will be considered for review. Upon completion of review, applicants will receive written notice via U.S. mail and may begin scheduling trips. Passengers will need to reapply every three years from the date they are initially approved so that SPAN will have up-to-date information.
All SPAN vehicles are equipped with wheelchair lifts or ramps. SPAN drivers are trained to assist individuals who may have a mobility impairment or use assistive devices. SPAN's service area includes all of Coppell and surrounding areas in close proximity to the Coppell city limits. Service to and from Baylor Scott and White Medical Center of Grapevine is also included as a part of SPAN's contract with Coppell. A one year contract for this service will cost the City $75,000 annually based on the current transit area.
Policies & Procedures
For more information regarding Span's policies and procedures, please visit the SPAN website.