Contact the Utility Billing department to transfer or cancel service. Rental properties must be registered and inspected prior to a new tenant moving in and setting up a utility account. Visit Building Inspections for fees and scheduling.
If your water service has been suddenly interrupted and you do not know the cause, please call the Utility Billing department at 972-304-3695. When water service has been discontinued for non-payment of a bill, the full amount of the bill plus a $20 reconnection fee must be paid before service is reinstated. Customers should contact the Utility Operations department to report water leaks, sewer back-ups, or water quality problems at 972-462-5150.