About Emergency Management

Emergency management is the managerial function charged with creating the framework within which communities reduce vulnerability to hazards and cope with disasters.

Emergency Management Cycle


Activities that attempt to lessen the impacts of a disaster. The impacts include the damage to property and the effect of the disaster on the individual, family, business and community as a whole.

Example: Not building in a flood plain. To see if your location is in an established flood plain, enter your address into FEMA's Flood Map portal.


Actions taken to plan, organize, train, and equip response activities. Preparedness is a continuous process of evaluating and improving a community's ability to prevent and protect (mitigate), respond to, and recover from disaster.

Example: Creating a home or office severe weather plan, or learning about the potential hazards that may impact your community.


Actions that are taken during or immediately following a disaster or emergency. These actions include the mobilization of emergency services, first responders, and activation of the Emergency Operations Center when necessary.

Example: Knowing the appropriate response to best protect yourself in an emergency situation. Do you know the difference between Sheltering-In-Place vs. Evacuation?


Activities which continue beyond the initial disaster response phase. Recovery focuses on restoring critical community functions to normal and managing reconstruction. Rebuilding efforts include mitigation practices to reduce risk for the future.

Example: Coping with the physical and emotional impact of disaster-related loss, stress, and trauma. See the KnoWhat2Do Disaster Recovery resources.

To learn how you can do your part to help your family and your community using these four phases of disaster, see the "Readiness" and "Volunteer" sections for more information.

Cherokee, OK Tornado Landscape

What Is an EOC?

Before describing the capabilities of the City of Coppell Emergency Operations Center (EOC), it is first important to understand the purpose of an EOC. An EOC, in a municipal government setting, is a central location from which local government can provide interagency and interdepartmental coordination and executive decision making in support of incident response and recovery operations. Except for special circumstances, the EOC does not command or control on-scene response efforts, but does provide coordination by:

  • Collecting, evaluating and disseminating incident information
  • Analyzing jurisdiction impacts and setting priority actions
  • Managing requests, procurement and utilization of resources

The decisions made through the EOC are designed to be broad in scope and offer general guidance priorities. The EOC serves as a coordinated link between the Mayor / City Management and the field personnel coordinating the execution of event priorities.

City of Coppell EOCs

The City of Coppell has two EOCs. The primary EOC is located at Life Safety Park and the alternate (back-up) EOC is located at the Fire Training Center attached to Fire Station Number 3.

Life Safety Park Emergency Operations Center

The area labeled the "EOC" is only a small portion of the LSP EOC. During a full activation, virtually the entire LSP complex would be utilized to support the EOC.

Day-to-Day Operations

Daily, emergency management operations are limited to the core of "EOC" or the "bubble." This space houses six computer workstations that are available regardless of activities happening elsewhere at LSP. These workstations have video encoders to be able to input video from their displays into the distribution system for display almost anywhere in the facility. From these workstations, we have the following resources available:

Public Safety Monitoring

  • All calls for emergency services in Coppell, Addison, Carrollton and Farmers Branch
  • GPS based location of each police / fire apparatus
  • Real-time visibility of Coppell Police dash cameras
  • City of Coppell Facility Camera System
  • City of Coppell Facility Access Control System
  • Coppell ISD Facility Camera System
  • Coppell Traffic Management software and camera access
  • EM Resource - Regional EMS/Hospital/Helicopter Availability and Tracking System


  • VHF, UHF, 800 MHz Conventional and P25 Trunked Radios
  • 2M, 70cm, and HF Amateur Radios
  • Harris VIP Radio Console
  • Harris Radio Interoperability Gateway

Weather Monitoring

  • WeatherTap - Internet-based radar products
  • AllisonHouse Storm Hunter - Internet-based radar and lightning products
  • Baron Threat Net - Satellite-based radar products
  • GRLevel3 - Internet-based radar products
  • WunderMap - Internet-based city-owned and civilian weather stations
  • CASA Radar - (Collaborative Adaptive Sensing of the Atmosphere) low-level radar network
  • National Weather Service (NWS) Chat - Direct chat with NWS Fort Worth Forecast Office and regional partners
  • NWS Advanced Hydrologic Prediction Service - Internet-based lake and river levels

Warning / Notification

  • Coppell Outdoor Warning (Siren) System Monitoring and Activation
  • Notify Coppell Mass Notification - text, telephone and email notification system
  • Social Media

Beyond the dedicated workstations, the facility provides the foundation for the EOC capabilities. It was designed for fault-tolerant redundant capabilities for local network, internet, telecommunications and power. Additionally, the core of the facility is a hardened structure with features like concrete steel-reinforced walls/ceiling and high-wind rated windows.

Expanded / Full EOC Operations

In the event of a large-scale disaster or even a large special event, the EOC at Life Safety Park can take over classroom space and in a short time add up to 68 additional spaces for emergency staff. On top of the normal infrastructure, the EOC maintains an additional 45 VoIP phones and 6 network switches to handle the increased load. With expansion to full operations, the multi-purpose building, safety house and public safety building can be used for expanded break-out, feeding or staff/operations support areas.

Fire Training Emergency Operations Center

The EOC at Fire Training serves as the City's alternate EOC. It is maintained in a cold stand-by status where we have infrastructure in place, but it requires items like telephones and computers to be brought in to support an EOC operation. Due to limited size at this location, spaces at Town Center and 265 would be incorporated for overall EOC activities.