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Core Competencies
- We possess the knowledge and ability to correctly apply professional/specialized expertise.
- We skillfully manage information.
- We properly use tools, equipment and technology.
- We effectively allocate resources.
- We proactively identify and resolve issues.
- We consistently make sound decisions.
- We correctly execute policy processes and procedures.
- We strictly adhere to/enforce safety polices.
- We consistently produce quality results.
- We proactively plan and organize.
- We consistently provide exceptional customer service.
- Humble: The noble choice to forgo your status, deploy your resources or use your influence for the good of others beyond yourself-a willingness to hold power in service for others.
- Motivation of Self & Others: We demonstrate a core desire to serve the Public and the organization through our commitment, passion, initiative and drive.
- Leadership of Self & Others: We motivate, inspire and influence others to strive towards excellence by being participatory, positive, accountable, team focused, influential in goal achievement, and empowering.
- Service–Oriented: We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
- Trustworthy: We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
- Relational: We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
- Communication: We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts and feelings, and through persuasiveness, assertiveness, empathic listening, conflict resolution and deliberating/debating.
- Emotional Maturity: We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
- Development of Self & Others: We are committed to improving the knowledge, skills, personal qualifications and performance of ourselves and others through mentoring, coaching, counseling/discipline, delegation and self-development.
- Organizational Awareness: We are aware of the organization’s structure and culture for how we do business by understanding organizational structure, departmental impact on organization, interdepartmental relations, organizational culture, organizational development and leadership style.
- Global Awareness: We stay informed of critical global issues and trends that may impact the organization by understanding international perspectives, intergovernmental relations, political awareness, media/public relations and legal implications.
- Community Awareness: We have a sense of the community’s culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations, demographics and branding.
- Professional Insight: We thoroughly understand our particular professions and apply the principles and ethics required in the professions’ service delivery by applying principles, professional ethics and by understanding future/profession trends, legal implications and resource planning.
- Innovation: We successfully implement ideas that improve and/or add value to service delivery through creative thinking, risk taking, continuous improvement and by being quality minded and a change agent.
- Critical Thinking: We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
- Visioning: We create the future direction of the Organization and understand the efforts and processes needed to achieve it through strategic planning, goal setting, policy development, mission/values and council direction.