130 Town Center Blvd.
Coppell, Texas 75019
Emergency Only: 911
Division Commander: Captain Jim Cook
Communications Manager: Deborah Gallet
The Communications Division is currently authorized fourteen civilian employees (1 Communications Manager, 4 Public Safety Supervisors and 9 Public Safety Dispatchers).
The mission of the Communications Division is to provide twenty-four hour emergency telecommunications for the Citizens of Coppell.
In 1987 Coppell became the first agency to adopt enhanced 911 technology (E-911). Enhanced 911 technology provides a call back number and address for all persons dialing 911 for assistance. This technology has proven invaluable in assisting Police and Fire officers in locating and responding to calls for help from sick, injured or victimized citizens. In 2001 the City adopted a Computer Aided Dispatch (CAD) system that maintains a record of E-911 and non-emergency calls, tracks police and fire department resources, communicates call notes to Police and Fire vehicles via wireless technology and provides officers access to National and State Drivers License, License Plate and Wanted Persons databases.
Meeting the Challenge
Communications Division Personnel are currently responsible for maintaining continuous 24 hours a day, 365 days a year staffing of the Coppell Public Safety Answering Point (PSAP). Other duties include dispatching police and fire officers to calls for service, coordinating fire department resources among numerous agencies, providing weather monitoring and warning tower activation in the event of severe weather, confirming warrants for out-of-town departments, monitoring the City Detention Facility prisoner population, helping citizens with bond paperwork and assisting citizens who visit the Police Department after normal business hours. With changing technologies new challenges have arisen for the communications division. Current projects include Voice Over Internet Protocol (VOIP) communications technology, participating in the North Central Texas Council of Governments Interoperability Plan and preparing for and executing the national frequency migration plan.
Coppell Public Safety Dispatchers are highly trained and valued members of the Police Department who live and work by their "Whatever it takes..." approach to public service.